SingPost has finally been fined $100,000 by the Infocomm Media Development Authority (IMDA) for failing to meet service standards. This is the highest amount it has been fined following a series of service failures in 2017. The IMDA is also reviewing its delivery standards in 2018 and will come up with a statement mid-2019.
SingPost has recently been under fire for discarding residents' letters in the bin and making haphazard deliveries. A postman has also been arrested.
They have since apologised and taken immediate measures such as employing 100 postmen to help with the workload. Its Chief Executive Officer said: "We deeply apologise to our customers for our service failures. We have heard their complaints and feedback; we feel their frustrations and seek to win back their trust."
Apology aside, it is unacceptably late that SingPost is only taking action now. How accountable are they to Singaporeans if they are scrambling to prevent failures only after being fined? What have they been doing to prevent lapses over the past two years?
SingPost cannot simply attribute their under-performance to an increasing workload. It will not placate Singaporeans. Busy or not, they are responsible to constantly think of solutions and not push the problem to Singaporeans.
A pity to the overworked postmen but seriously, SingPost really needs to get a grip. Otherwise, what's the point of having a mail service that cannot deliver?
