Singapore Airlines may be ranked #1 in the world but does it mean they have stellar service standards?
A man posted on Facebook about his anger with Singapore Airlines for bullying his 76-year-old diabetic father. He said that the crew mistook his father for someone else and was very rude to him.
"I AM ABSOLUTELY APPALED TO LEARN THAT MY FATHER, WHO IS 76 YEARS OLD, HAD JUST COME OUT OF A 10 HOUR FLIGHT WITH SINGAPORE AIRLINES, WAS SHOUTED AND POINTED AT BY THE HEAD OF YOUR CABIN CREW, WHO MISTOOK HIM FOR SOMEONE ELSE!"
His parents allegedly asked to talk to a more senior crew but were rejected because the boss was "under a lot of stress". To make up for this, the crew offered wine instead of resolving the problem.
"First of all, this is BLACKMAIL. Second, if your 'head of cabin crew' could not handle this stress, then maybe it was time to question her relevance to her position. Or could it be a problem with how you look after your employees?"
Is this the quality of service we have on board? Is this how you treat the elderly?