As a customer, it is only normal for a customer to expect that a product ordered online arrives in good condition.
This customer didn't get that.
He had ordered an item from Lazada. The product was sent via SingPost.
However, when he checked his letter-box, the good was not there.
Out of curiosity, he took a look at a white plastic bag at the top of the letterbox. To his horror, the bag contained his details but it was empty.
Online-shopping is becoming very normal way for Singaporeans to shop.
Ensuring that the goods they ordered arrive on time and in good condition is only good for your business.
The companies have to come together to ensure that the customers' interests are served. Otherwise, they'll turn to other options in the market.
