The National Transport Workers Union suggested that commuters can be roped in to help front-line staff during train breakdowns or emergencies. This was one of the many suggestions given to the advisory panel.
Why should we, as commuters who pay for the service, who has always been against fare hikes, VOLUNTEER for a profit-driven company? Train breakdowns might also last for a few hours. Does that mean we have to volunteer my family time away so that I can help them when they make a mistake? How is this fair for us commuters? We have always complained about the various fare hikes and lapses in service and yet nothing has been done. Now they even want us to chip in our time and effort to help them?
Also, even if there were volunteers, when there is an emergency, wouldn't it be even more confusing if everybody claims to be a volunteer? Isn't it about quality over quantity? Why don't SMRT train up their staff more so that they can provide everybody some adequate service. Or even do more to prevent train disruptions.
I think the idea is absolutely ludicrous. They should not be turning to the public for help but should turn to themselves and ask what's wrong with themselves.
Credits: Facebook
The author is obviously very angry with SMRT.
