In a move towards becoming a smart nation, the Singapore government through the ICA have said that all passport and NRIC applications will have to be done online from 2020, with paper forms to be phased out by then.
Thos brings into sharp focus that the elderly who are not internet savvy will be forced to learn to use the online applications, as Singapore's move to a smart nation seem set to leave those not IT savvy far behind. To mitigate for this move, the ICA said that the elderly can get their family members to help with the online services. And for those poor Singaporeans who really have no easy access to an internet connection can use the self-service kiosks at ICA buildings.
Smart nation building is steaming on, whether you are on board, or not.