A Scoot passenger who flew from Singapore to Qing Dao was angry that the airline damaged her luggage and only offered to compensate S$50. She claimed that it is not enough even though the Scoot staff told her that she can even buy a new luggage with that amount of money.
"On 22 June 2018, we took Scoot from Singapore to Qing Dao. Upon arrival at Qing Dao airport, when we collect the luggage from the conveyor belt, we noticed that 2 of the luggage wheels are lost resulting 2 holes at where the wheels are supposed to be, top corner of the luggage is damaged with creases.
Upon this discovery, we immediately reported this to the relevant authorities. They told us that we have to email scoot within 7 days with the attachment of proof of damage and damage report form which we complied. After 2 weeks, after our return from China to Singapore, we received a response via email from Scoot.
In the email, we were to sent a form in which we have to fill in claims and by doing so, further advice for compensation will follow. In another email, they sent a form with our personal info stating that we should sign an agreement that we shall receive a compensation of SGD$50 which we are not agreeable because $50 can't repair the damages let alone buy a luggage to replace what they've damaged to our property.
As such, we contacted them for further claims to compensate the damages incurred by them. We called the appointed agent with the owner of the luggage speaking to the respondent. The respondent was not able to communicate due to language barriers and asked to speak to an English speaker.
I called the number again when I was free and spoke on the behalf of the luggage owner. The respondent however was not understanding and helpful. She wanted the brand and photo of the luggage for review. Through our phone call, she said that someone else decided to receive $50 compensation for a similar case and that we can buy a luggage for $50 in China.
At this point, I told her that for the size of this luggage, is it possible to get it for $50? The respondent therefore denied her allegations. Throughout the coversation, I was angry at the service that I received and the discriminatory remarks of the respondent.
For customer services especially an airline, it is basic that they should be able to handle such things with great responsibility and fair judgement. Her colleague who was able to speak Chinese shifted responsibility to his colleague and told us to accomodate to their request of getting an English speaker. Even when I communicated to her in English, she was not able to handle this well and even gave discriminating remarks.
It does not matter whether the luggage was from supermarket or branded stores, do you think $50 can fix the damages let alone buy a new luggage? All we asked for was reasonable compensation of a luggage of the same size and shade but we did not expect that the service that we received was irresponsible and impoliteness. We weren't being absurd and were understanding despite weeks of delay from them yet they were not responsible with integrity and fair judgement."
The latest news to come out from SMRT is that the oldest batch of trains is finally going to be replaced by new ones made by Canadian company Bombardier. It is reported that 66 of these old trains are to be taken out of service, and that these trains have been serving the lines since the MRT's inception in 1987.
The new trains will only arrive in 2021. By then, it would 34 years since the old trains are in service. That long! Why take so long to replace the trains? More pertinently, are these trains still capable of handling many trips and will not breakdown any time?
But SMRT and train breakdowns go together, isn't it?
7 suspects were arrested for slashing a 27 year old Singaporean man near Corporation Road and Block 26 Sin Ming Industrial Estate. The men allegedly slashed the victim with a samurai sword and a kitchen knife before fleeing the scene in a rental car. The incident occurred along 202 Serangoon Road the afternoon of 25 July 2018.
The victim suffered severe injures, including wounds on his arms, legs and the back of his head. Police are still investigating the case of voluntarily causing grievous hurt with dangerous means.
The provisional liquidators of oBike will be having a meeting on 2 Aug 2018, 3pm and it is open to oBike users who have yet to receive a refund of their deposit. The meeting will be held at Shine Auditorium, which is located at #03-01, Shaw Tower and is organized by oBike's liquidators, FTI Consulting.
The meeting is set up to address several concerns, such as the status of the retrieval of the bikes, and details regarding the deposits that have not been refunded. To attend the meeting, you must submit your claims online here by noon of 1 Aug 2018.
Beware, there's a cat abuser on the loose in Yishun again!
Recently, a black community cat named BBC was found slumped in pain at Yishun Blk 658. Although some kind residents rushed him to a nearby vet, the poor cat may never be able to walk again.
He likely suffered violent beatings which badly fractured both his legs and splintered them to pieces. Who is the inhumane cat abuser? Why are there so many cat abuse cases in Yishun? Are the authorities doing anything to prevent these incidents?
Those who witnessed the cruelty or wish to help may contact the Yishun Cat Patrol FB community. But until the cat abuser is nabbed, justice will not be served!
On 13 May 2018, Corporal Kok Yuen Chin was found unconscious at the bottom of a 12 meter deep fire station pump well which was filled with water at Tuas View fire station. Corporal Kok Yuen Chin was pronounced dead at Ng Teng Fong General Hospital the same day.
Corporal Kok Yuen Chin was part of a ragging incident for personnels who were going to ORD. The five officers getting charged are Mohammad Nur Fatwa Mahmood, 33; Mohamed Farid Mohamed Saleh, 34; Kenneth Chong Chee Boon, 37; Adighazali Suhaimi, 32; and Nazhan Mohamed Nazi, 40.
Apart from the five officers, the police also referred eight other officers who were present during the incident to the SCDF for departmental investigations. Of which, six are regulars and two are NSFs. Under the Civil Defence Act, the regular officers will face public service disciplinary actions, which may include dismissal from service or demotion in rank, and the NSFs will be liable for detention and/or demotion in rank if the investigations reveal that they had violated SCDF's rules and regulations.
